Terms and Conditions
Welcome to Fleetmaster Truck Parts Limited ("Fleetmaster," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of the Fleetmaster Parts website at fleetmasterparts.com (the "Website" or "Platform"). Please read these Terms carefully before using the Platform. By accessing or using the Platform, you agree to be bound by these Terms.
1. Overview
Fleetmaster Truck Parts Limited provides an online platform for the sale and distribution of automotive parts, specifically focusing on truck parts and related accessories. We operate from Jamaica and serve customers primarily in the Caribbean region and beyond.
By using our Website, you acknowledge and agree that:
- You are of legal age to enter into these Terms, or have obtained parental or guardian consent if you are a minor.
- You will provide accurate and complete information when placing orders or creating an account.
- You understand that all products sold are automotive parts intended for use by qualified professionals or knowledgeable individuals.
- Your access to and use of the Website is subject to these Terms and all applicable laws and regulations.
2. Account Registration and Use
While browsing our catalog does not require an account, certain features and services may require you to register for an account. When you create an account with us, you agree to:
- Provide accurate, current, and complete information during registration.
- Maintain and promptly update your account information to keep it accurate and current.
- Maintain the security and confidentiality of your account credentials, including your password.
- Notify us immediately of any unauthorized access to or use of your account.
- Accept responsibility for all activities that occur under your account.
We reserve the right to suspend or terminate your account at our sole discretion if we suspect any violation of these Terms or any fraudulent, abusive, or illegal activity.
Prohibited Uses
In connection with your use of the Website, you agree not to:
- Use the Website for any unlawful purpose or in violation of these Terms.
- Attempt to gain unauthorized access to any portion of the Website, other accounts, or computer systems connected to the Website.
- Interfere with or disrupt the Website's operation or servers.
- Use any automated means (including bots, scrapers, or spiders) to access the Website without our express written permission.
- Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website without our express written consent.
- Impersonate any person or entity or falsely state or misrepresent your affiliation with a person or entity.
- Upload or transmit viruses, malware, or any other malicious code.
3. Products and Pricing
We strive to provide accurate product descriptions, specifications, and pricing information on our Website. However:
- Product images are for illustrative purposes and may not exactly match the actual product.
- We do not warrant that product descriptions, specifications, or other content on the Website are complete, accurate, reliable, current, or error-free.
- Pricing and availability are subject to change without notice.
- We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
- In the event of a pricing error, we reserve the right to refuse or cancel any orders placed at the incorrect price.
Product Compatibility
It is your responsibility to ensure that the parts you order are compatible with your vehicle or equipment. While we provide compatibility information where available, you should verify fitment before placing an order. We recommend consulting with a qualified mechanic or technician if you are unsure about compatibility.
4. Orders and Payment
When you place an order through our Website, you agree that:
- You are making an offer to purchase the products at the prices stated.
- All orders are subject to acceptance by us. We may, at our sole discretion, refuse or cancel any order for any reason.
- Receipt of an order confirmation does not constitute acceptance of your order. Acceptance occurs when we ship the products or notify you of our acceptance.
- You will provide accurate and complete payment information.
- You authorize us to charge the payment method provided for the total amount of your order, including applicable taxes and shipping fees.
Accepted Payment Methods
We accept the following payment methods:
- Cash
- Debit and Credit Cards
- Bank Transfers
All payments are processed securely. By providing payment information, you represent and warrant that you are authorized to use the designated payment method.
5. Shipping and Delivery
We will coordinate with your courier of choice to facilitate delivery at your expense, whether locally or internationally. We understand the importance of keeping your vehicle operational and minimizing downtime.
Simply provide your preferred courier and shipping arrangements, and our team will handle the process seamlessly—ensuring you receive the parts you need, when you need them.
Important: Once the product has left the possession of the Company and has been handed off to the courier or delivery personnel, the Company shall have no responsibility or liability whatsoever for any loss, delay, non-delivery or damage during transit.
Additional considerations:
- You are responsible for providing accurate shipping information. We are not liable for packages shipped to incorrect addresses provided by you.
- International shipments may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient.
- Estimated delivery times are approximations only and are not guaranteed.
6. Returns and Refunds
We want you to be satisfied with your purchase. Our return and refund policy is subject to the following conditions:
- Products must be returned in their original condition, unused, and in the original packaging.
- Returns must be initiated within 30 days of delivery by contacting our customer service team.
- Certain products may not be eligible for return, including custom-ordered items, electrical components that have been installed, and products showing signs of use or damage.
- Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
- Refunds will be processed to the original payment method within a reasonable time after we receive and inspect the returned product.
Please contact us before returning any product to receive return authorization and instructions.
7. Product Warranty
Fleetmaster Truck Parts Limited ("the Company") warrants all new parts, except electrical components, against defects in material or workmanship, provided the parts have been used in appropriate applications.
Warranty Coverage and Duration
The warranty period varies depending on the type of part or product purchased and will be specified at the time of sale or as communicated by our authorized representatives. Coverage details will be provided with your purchase documentation or upon request.
Warranty Void Conditions
This warranty shall be void where any defect or failure arises from:
- Improper installation
- Misapplication
- Modification
- Neglect
- Accident
- Misuse
- Use of the part for any purpose other than its intended use
Warranty Liability and Claims Process
The Company's liability under this warranty is strictly limited to the replacement of defective parts at its sole discretion. We expressly disclaim any liability for labour costs or any special, incidental, or consequential damages.
Important Requirements:
- Unless otherwise specified, prior authorization from one of our authorized representatives is required before initiating any warranty return.
- If it becomes necessary to return any parts under this warranty, the buyer agrees to submit the warranty claim in writing, along with proof of purchase, and await the resolution of the claim before making any deductions from payment.
- Upon inspection, if a part is determined to be defective, it will be replaced at no charge.
- Any expenses incurred without prior authorization will not be reimbursed.
General Disclaimers
Installation of parts should be performed by qualified professionals. Improper installation may void this warranty. We make no representations or warranties regarding the performance, reliability, or suitability of any product for a particular purpose beyond those expressly stated in this warranty.
Limitation of Warranties
TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE AND ALL PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Website will be uninterrupted, secure, or error-free, or that defects will be corrected. We do not warrant the accuracy, completeness, or reliability of any content on the Website.
8. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL FLEETMASTER TRUCK PARTS LIMITED, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR:
- Any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Website or products purchased.
- Any damages resulting from the use or inability to use products, including damages for personal injury or property damage.
- Any damages resulting from unauthorized access to or alteration of your data or account.
- Any damages arising from the conduct of third parties, including shipping carriers.
Our total liability for any claims arising out of or relating to these Terms or your use of the Website shall not exceed the amount you paid to us for the products or services in question, or One Hundred US Dollars ($100 USD), whichever is greater.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
9. Intellectual Property Rights
All content on the Website, including text, graphics, logos, images, software, and other materials, is the property of Fleetmaster Truck Parts Limited or our licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not:
- Copy, reproduce, distribute, modify, or create derivative works from any content on the Website without our express written permission.
- Use our trademarks, logos, or brand elements without our prior written consent.
- Remove, alter, or obscure any copyright, trademark, or other proprietary rights notices.
Product names, logos, and brands displayed on the Website are the property of their respective owners and are used for identification purposes only.
10. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy. By using the Website, you consent to our collection and use of personal information as described in our Privacy Policy.
We implement reasonable security measures to protect your information, but we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
11. Third-Party Links and Services
The Website may contain links to third-party websites or services that are not owned or controlled by Fleetmaster Truck Parts Limited. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
You acknowledge and agree that we shall not be responsible or liable for any damage or loss caused by or in connection with your use of any third-party websites or services.
12. Indemnification
You agree to indemnify, defend, and hold harmless Fleetmaster Truck Parts Limited, its directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
- Your use of the Website or products purchased.
- Your violation of these Terms.
- Your violation of any rights of another party.
- Your violation of any applicable laws or regulations.
13. Modifications to Terms
We reserve the right to modify or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after any changes constitutes your acceptance of the modified Terms.
We encourage you to review these Terms periodically to stay informed of any updates.
14. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Jamaica, without regard to its conflict of law provisions.
Any disputes arising out of or relating to these Terms or your use of the Website shall be resolved in the courts of Jamaica. You consent to the exclusive jurisdiction and venue of such courts.
15. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, the provision shall be severed from these Terms. The remaining provisions shall remain in full force and effect.
16. Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices or policies published on the Website, constitute the entire agreement between you and Fleetmaster Truck Parts Limited regarding your use of the Website and supersede all prior or contemporaneous communications and proposals.
17. Contact Information
If you have any questions, concerns, or comments about these Terms, please contact us at:
For general inquiries, customer service, or support, please visit our Contact Us page.
